# Track repair tickets without lost follow-ups

Each repair file has a status, useful documents and the next message ready.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-travaux-locataires-proprietaires
- **Secteurs** : Real estate, Field services
- **Fonctions** : Ops, Customer success

## The situation
A leak, broken handle or boiler issue triggers a chain of messages between tenant, owner and contractor.

## What you want
I want to track repair requests and update owner and tenant without searching through all my emails.

## A plain AI chat
An AI chat can draft a message, but does not keep status, quotes, photos and approvals.

## With Bruno
Bruno centralizes the ticket, prepares quote requests, follows up and summarizes progress for each party.

## Agents involved
- Repair ticket agent
- Contractor coordination agent
- Owner update agent

## Deliverables
- Repair ticket
- Quote request
- Contractor follow-up
- Owner update

## Gains
- Fewer missed follow-ups and missing details
- Calmer, better-tracked customer requests