# Know where contacts, consent and requests live

The small business can answer a customer request cleanly without getting lost in a legal binder.

- **Page** : https://bruno.incwo.com/en/use-cases/tenir-registre-donnees-clients-rgpd-tpe
- **Secteurs** : Local shops, Small ecommerce, Paramedical practices
- **Fonctions** : Ops, Marketing, Customer success

## The situation
Customer data sits in the till, website, emails, forms and sometimes a spreadsheet, with no clear view of uses.

## What you want
I want a simple view of customer data and requests, without launching an oversized legal project.

## A plain AI chat
An AI chat recites GDPR principles, but it does not map your tools, forms and actual requests.

## With Bruno
Bruno helps maintain the operational register: sources, uses, received requests, consent to check and messages to approve.

## Agents involved
- Customer data agent
- Consent agent
- Requests agent

## Deliverables
- Operational register
- Data sources
- Requests to handle
- Messages to approve

## Gains
- Less dependence on the founder's memory
- Proof found before the file blocks