# Group orders, messages, returns and statuses

The team ships more calmly, with a clear queue by status and channel.

- **Page** : https://bruno.incwo.com/en/use-cases/traiter-commandes-marketplaces-petit-ecommerce
- **Secteurs** : Small ecommerce, Local shops
- **Fonctions** : Ops, Customer success, Finance

## The situation
Sales arrive via Shopify, Etsy, Amazon or owned site, then mix with customer messages and returns.

## What you want
I want to prepare orders to ship and spot blocked ones before carrier pickup.

## A plain AI chat
An AI chat drafts a customer reply, but does not connect order, channel, payment, stock, carrier and return.

## With Bruno
Bruno classifies orders, flags blockers, prepares customer replies and keeps returns in the tracking.

## Agents involved
- Order agent
- Marketplace agent
- Support agent

## Deliverables
- Order queue
- Blocked orders
- Customer replies
- Return tracker

## Gains
- A calmer back office even with a small team
- More regular growth without heavy machinery