# Sort claims, certificates and renewals

Each request goes into the right queue with its client, policy, documents and next action.

- **Page** : https://bruno.incwo.com/en/use-cases/traiter-demandes-assurance-courtier
- **Secteurs** : Finance, Consulting
- **Fonctions** : Ops, Sales, Customer success

## The situation
The broker receives certificate requests, policy questions, claim documents and renewal deadlines in the same stream.

## What you want
I want to triage requests and prepare what is missing before answering the customer or insurer.

## A plain AI chat
An AI chat can phrase a message, but it does not keep the file, documents, deadline and commitment level.

## With Bruno
Bruno classifies requests, lists missing documents, prepares messages to approve and flags risky renewals.

## Agents involved
- Insurance triage agent
- Claim documents agent
- Renewal agent

## Deliverables
- Request queue
- Missing documents
- Messages to approve
- Renewal alerts

## Gains
- Usable files without digging through messages
- Customers informed before tension rises