# Turn a customer message into an actionable job brief

The request is clear before quoting, intervention or callback, even when it came from a rough voice message.

- **Page** : https://bruno.incwo.com/en/use-cases/transformer-appel-fiche-intervention
- **Secteurs** : Trades & field work, Field services
- **Fonctions** : Ops, Customer success

## The situation
Requests arrive by phone, voice note, SMS or email, with an address here, a photo there and often one missing detail.

## What you want
I want every request framed before someone leaves or promises a timeline to the customer.

## A plain AI chat
An AI chat rewrites the message if you paste it, but does not maintain the brief or request the missing item.

## With Bruno
Bruno gathers customer, address, issue, photos, urgency, access constraints and next question in a trackable brief.

## Agents involved
- Qualification agent
- Photos and documents agent
- Scheduling agent

## Deliverables
- Job brief
- Missing information list
- Customer message
- Schedule preparation

## Gains
- Fewer missed follow-ups and missing details
- A day prepared before it starts