# Separate urgency, missing document and recurring question

The firm keeps a prioritized queue and clean replies, without automated tax promises outside approval.

- **Page** : https://bruno.incwo.com/en/use-cases/trier-demandes-cabinet-comptable-clients
- **Secteurs** : Finance, Consulting
- **Fonctions** : Ops, Finance, Customer success

## The situation
A small firm receives certificates, payslips, receipts, VAT questions and client urgencies in the same mailbox.

## What you want
I want to triage incoming requests and prepare admin replies without mixing files.

## A plain AI chat
An AI chat answers the pasted message, but does not attach the request to the right client, deadline and document.

## With Bruno
Bruno classifies messages, spots missing documents and deadlines, prepares replies for approval and captures recurring questions.

## Agents involved
- Client triage agent
- Missing documents agent
- Replies-to-approve agent

## Deliverables
- Client request queue
- Missing document list
- Prepared replies
- Internal FAQ

## Gains
- Usable files without digging through messages
- Less admin pushed into the evening