# Track glasses orders, support and customer reminders

The shop keeps a clear queue: order received, adjustment needed, support, warranty, customer to notify.

- **Page** : https://bruno.incwo.com/en/use-cases/trier-demandes-opticien
- **Secteurs** : Local shops, Paramedical practices
- **Fonctions** : Ops, Customer success, Sales

## The situation
Between lens orders, frame adjustments, warranties, prescriptions and reminders, information scatters quickly at the counter.

## What you want
I want to track orders and prepare customer reminders without automating medical advice.

## A plain AI chat
An AI chat can draft a text, but it does not know lens, frame, warranty and next reminder status.

## With Bruno
Bruno classifies admin and sales requests, prepares reminders to approve and flags blocked files.

## Agents involved
- Optical order agent
- Support agent
- Customer reminder agent

## Deliverables
- Order queue
- Customer reminders
- Blocked files
- Messages to approve

## Gains
- Smoother front desk work without interrupting ongoing work
- Fewer lost details before production or service