# Handle messages without interrupting care

The practice keeps a clear admin task queue, without automated medical promises.

- **Page** : https://bruno.incwo.com/en/use-cases/trier-messages-admin-cabinet-paramedical
- **Secteurs** : Paramedical practices
- **Fonctions** : Ops, Customer success

## The situation
The practitioner receives appointment requests, missing documents and schedule changes between two patients.

## What you want
I want to sort admin messages without Bruno making diagnoses or answering medical matters for me.

## A plain AI chat
An AI chat lacks the right professional boundary: it can mix admin, medical and sensitive advice.

## With Bruno
Bruno only classifies admin work: appointments, missing documents, reminders and messages to approve.

## Agents involved
- Admin triage agent
- Appointment agent
- Missing documents agent

## Deliverables
- Admin message queue
- Appointment reminders
- Document requests
- Replies to approve

## Gains
- Fewer interruptions during field work
- Admin time recovered every week